Case Study
Operating Transformation Across 50+ Healthcare Sites
Situation
A clinical laboratory serving more than 50 facilities was operating with aging systems, fragile infrastructure, manual workflows, limited disaster recovery capability, and compliance-sensitive processes that constrained service and scalability.
Approach
Replaced legacy operating systems
Modernized infrastructure, security, and business continuity
Connected laboratory equipment, workflow, billing, results, inventory, and compliance
Replaced courier-based reporting with secure electronic results delivery
Redesigned testing, tracking, billing, and reconciliation workflows
Aligned each change to actual clinical workflow and business requirements
Result
General laboratory result turnaround improved from about 24 hours to 2-6 hours, depending on the test. Urinalysis turnaround time dropped from 90 minutes to an average of 30 minutes. Missed tests fell by roughly 12 per week, and the redesigned workflow added about $10,000 in monthly revenue.
What this means for you
Oso Advisors looks beyond the system itself. The objective is to improve how the business actually operates, using the right mix of technology, process, controls, and operating change to produce a measurable result